The position is a full-time position and is responsible for deploying, maintaining and supporting computer hardware, mobile technologies, and software on various platforms for the Partners for Education department. This individual will serve as the Partners for Education point of contact at IS&S Customer Service team and will ensure all technology needs of Partners for Education is addressed in a timely manner. The position will be responsible for researching, diagnosing, and resolving day to day technical problems involving a wide variety of computer and media technologies and peripheral devices. The position will provide training to Partners for Education staff regarding computer security, systems, multi-media and software. The position will also be expected to research and test new hardware, software and multi-media equipment, and propose changes to standard technology configurations for all Partners for Education staff. The specialist will maintain the Partners for Education technology inventory and work with leadership to replenish as needed. The position will be working as a team with the rest of the IS&S Customer Service group members and be able to leverage and assist in other areas of Customer Service group.
Education required to ensure success in this position:
• Bachelor’s degree in a technical field, or equivalent combination of education and experience
Experience required to ensure success in this position:
• At least two years of work in computer hardware and software support along with knowledge and experience working with A/V or multi-media equipment in conference rooms and classrooms
Special skills, knowledge and abilities:
• Knowledge of and experience with at least several of the following technologies: Windows 10/8/7, desktop and laptop computers, printers, Microsoft Office, Apple desktop and laptop computers, network based software deployment, configuration image creation, cloud services, classroom media technologies • Exceptional customer service skills • Strong communication skills.
License, certification, or registration necessary:
• Ability to maintain warranty technician certifications with hardware suppliers as required by work assignment • Valid driver’s license • Ability to pass a Federal Background Check and social media check
• Must be able to move between jobs • Ability to lift and move equipment from installed locations to the repair area and back • Ability to travel independently by car throughout Kentucky.
• Work primarily in Berea, Kentucky with occasional travel to Partners for Education’s off-campus offices or other designated locations within the service region • Professional office environment with interruptions and noise due to frequent visitors and callers.
Ability to operate the following vehicles or equipment:
• Ability to operate desktop equipment in mostly indoor office environments • Motor vehicle
Primary duties and responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Regular and predictable attendance is essential. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Serve as point of contact and technical resource expert for all Partners for Education technology support needs.
Coordinate technology and software upgrades for Partners for Education staff
Maintain knowledge of Partners for Education desktop and mobile computer equipment, software and operating systems, and provide recommendations for upgrades and new systems to support departmental workflows
Resolve problems with multi-media, desktop and mobile computer hardware and software, maintaining acceptable service levels for all devices and classroom media equipment. (i.e. Projectors, webcams, speakers, microphones, wireless casting devices, room control systems, conference phones, etc.)
Maintain certification with self-warranty hardware suppliers and perform warranty repairs on computer equipment and stay abreast on new technology to support the institution vision for technology
Research and test new and upgraded hardware and software, and changes to standard configurations
Install and configure software applications.
Active Directory administration, management and monitoring.
Basic understanding of Office 365 admin portal
Train Partners for Education staff and members on multi-media equipment, computer software, equipment, and technology security measures
Manage Partners for Education’s corporate cell phone account. This includes purchasing, setup, disconnecting, and troubleshooting cell phones. This also includes coordinating the billing process.
Occasional travel to Partners for Education’s satellite offices to provide technical support.
Basic understanding of cloud-based networking.
Manage multiple large-scale projects at once.
Manage a cloud-based video conferencing network utilized by Partners for Education employees.
Possess good public speaking skills
Work with the Partners for Education operations team to coordinate the setup of technology for new employees prior to their onboarding date.
Provide several technology orientations per month for new employees. This will require working alongside Berea College Human Resources and Partners for Education training staff.
Weekly travel between Berea College main campus and Partners for Education’s Middletown location.
Manage departmental inventory to include replenishment and distribution of equipment for new hires for Partners for Education and restocking of equipment due to attrition.
Oversee all Partners for Education technology
Other roles/duties will be assigned as necessary to assist the College in the attainment of the goals set forth and the enhancement of a positive, respectful learning environment for all staff, faculty and students.
Berea College achieved national distinction as the first coeducational and interracial college in the South. With an emphasis on service to the people of Appalachia and beyond, Berea enrolls 1,600 students from 40 states and 70 countries. The College has a longstanding commitment to interracial education; here, people of different races seek to learn from and about each other, while also living together. Berea is among the most racially diverse private liberal arts colleges in the United States. It admits only students whose families are unable to afford the high cost of tuition and awards each of them a Tuition Promise Scholarship, meaning no student ever pays tuition. Berea’s students excel in the College’s supportive but demanding academic environment, and many are the first in their families to graduate from college. The College is one of nine federally recognized Work Colleges, and all students hold a position in which they work 10-12 hours per week. Washington Monthly Magazine has consistently ranked Berea in the top 3 of Liberal Arts Colleges for its success in educating and graduating academically talented, low-income students who become service-oriented leaders in their professions and communities; in 2016 and 2017, the magazine ranked it number 1.
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