The primary function of the AV Technical Specialist for Clinical Skills is to assist with the day to day utilization and operation of classroom, exam room, control room systems and infrastructure in the Harvard Medical School (HMS) Clinical Skills Center, ensuring overall system health and consistent maintenance for incident-free operation.
Reporting to the Manager of Simulation and Clinical Skills Technologies, the AV Technical Specialist for Clinical Skills will focus on operating scheduled Clinical Skills Center events, testing and maintaining its associated systems, and setting up, striking, testing, and maintaining portable classroom simulators.
This position will also work as part of a team of technicians and specialists to provide on-site technical support and repair services at HMS, and to ensure scheduled events are successful in their use of AV technology on campus. The AV Technical Specialist for Clinical Skills will administer, operate and maintain technical equipment and systems, to ensure technical quality and dependability, as well as provide operational coverage when necessary. This position will be regularly assigned to help plan and support a diverse set of events with varying technical and support requirements across a range of unique spaces and equipment configurations, as well as quickly respond to
3-5 years of AV experience working independently and proactively in a fast-paced, high pressure, and high-profile environment. Experience operating pan, tilt, zoom (PTZ) cameras and production video switchers. Web conferencing solutions, such as Cisco Telepresence systems, Webex Meetings, Webex Teams, and Zoom. Experience with in-room AV presentation infrastructure technologies, such as Extron, Crestron, and Biamp. Experience with Windows and Mac computers for desktop support. Adobe Creative Suite applications, such as Premiere Pro. Basic video editing skills.
Physical Requirements: Must be able to lift 40lbs. Must be able to utilize ladders and/or mechanical lifts for maintenance of audio-visual equipment installed in overhead environments.
Proven track record of performing duties professionally with high-profile clients and in high-stress production environments. Experience in higher education preferred. CTS certification recommended. Excellent communication skills, both written and oral, and enthusiasm and empathy for those who struggle to acquire technological audiovisual competencies. Experience with video content management systems and learning management systems is highly preferred. Familiarity with service management software (ServiceNow) for tracking issues. Experience editing websites, creating multimedia content, and using screen capture tools, such as Camtasia, is beneficial. Prior experience in audiovisual technology, as well as familiarity working in higher education, is desirable. Standard 8-hour shift range between 7 am and 7 pm, and may change based on coverage needs. Evenings and weekend hours may also be required.
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Internal Number: 49520BR
About Harvard University Medical School
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.