Job Purpose: Provide intermediate level technical support services for audio visual (AV) equipment and components housed within a school or major unit to include design, installation, operation and maintenance. Components include AV control systems (classroom and studio) and fiber optics.
Duties may include but are not limited to: Investigate and resolve intermediate level audio-visual problems in classrooms or conference rooms, to include control system problems such as wiring issues associated with control systems, ground looping with audio systems and mixing devices or digital signal processors with incorrect settings or failures. Resolve other problems associated with room acoustics, microphones and amplification and/or video projection.
Differentiate between AX link, RS232 and Ethernet protocols for control system installations.
Install and maintain projectors, wiring, signal distribution amplifiers and audio or video switchers. Coordinate installation of equipment for new or renovated classrooms or conference rooms. Modify programs and ensure room functionality after equipment upgrades or replacements.
Monitor customer requests, analyze, repair and document resolution details or escalate problems to next level. Participate in planning activities with design team and offer insight into customer use and practices.
Provide intermediate computer support and training to users of classroom technology. Provide computer support (PC and Mac) to users utilizing the classroom/instructional technology. Provide users with assistance in working in specific applications.
Monitor equipment-related activity and movement to support successful equipment inventory quarterly.
Responsible for implementing, integrating, testing and making operational the control and distribution systems for all Audiovisual/Videoconferencing systems supporting the Institute.
Assist project management, clients, and key stakeholders with conversion of AV/VTC systems. Assist control system (such as AMX) programmers with AV/VTC integration and testing to ensure the control system hardware and software (source code) interoperate.
Assist with training and mentoring junior staff.
Perform other related duties as assigned.
Georgia Tech Professional Education (GTPE), is an academic division of the Georgia Institute of Technology, a top 10 ranked public university. Providing continuing education for more than a century, and learning at a distance for over 40 years, we enable working professionals and industry partners to access the expertise of a world-renowned research university. We offer professional development courses, certificate programs, and master's degrees to career-focused adults in STEM and business fields worldwide. Our programs are designed to position professionals to deliver immediate workplace impact using knowledge and skills learned from Georgia Tech's faculty experts and each other. Learners can also take Georgia Tech's Massive Open Online Courses (MOOCs), which are produced by GTPE. We deliver programs in a variety of formats including face-to-face, online, and hybrid, to suit the diverse needs of working professionals. GTPE also administers K12 outreach and English as a Second Language (ESL) programs, and manages learning-centered meeting and conference facilities in Atlanta and Savannah.
Education: Bachelor’s degree in related field or equivalent combination of education and experience
Work Experience: Three to four years job related experience.
Skills: This job requires basic to intermediate knowledge in electronics and engineering support as related to audio/visual equipment and components; basic to intermediate skills in the installation of electronic equipment; preparing and reading printouts, drawings, and soldering techniques are required. Must have effective communication skills, both verbal and written.
Preferred Education: N/A
Preferred Work Experience: Working in higher education
Preferred Skills: Experience troubleshooting and maintaining educational technology including video projectors, control systems such as AMX, video capture/editing, IP video-conferencing, sound systems and a working knowledge of PCs and Macs. Helpdesk software experience such as Remedy and/or Numara experience. An understanding of cable standards (e.g. EIA/TIA standard) and ability to interpret cabling topologies. Experience supporting video conferencing system. Working with production equipment such as cameras, mixing boards and broadcast systems.
Additional Information: N/A
Impact & Influence: This position will interact on a consistent basis with: unit AV equipment users, unit technical staff, contractors and vendors. This position typically will advise and counsel: unit AV equipment users. This position will support campus DL control rooms as well as the Global Learning Center.
Internal Number: 0179556
About Georgia Institute of Technology/Georgia Tech
The office of Information Technology (OIT) provides information technology leadership and support to the Georgia Institute of Technology, working in partnership with academic and business units to meet the unique needs of a leading research university. OIT serves as the primary source of enterprise-wide information technology and telecommunication services in support of students, faculty, staff and researchers.
Audio Visual Services provides client-focused technical support and audio-visual systems support and maintenance for classrooms and conference rooms at the Georgia Institute of Technology. AV Services is responsible for the development, engagement and management of AV solutions and technology resources to address research, teaching and business requirements across the Institute enterprise.
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