This CTS Production Manager within Classroom Technical Services (CTS)--a unit within the Office of Classroom Management (OCM) at the University of Minnesota--supports the unique needs of educational and research environments by offering design, installation, and maintenance services for presentation technology. This position is responsible for the following:
Provide management to the office which ensures a service orientation in support of Production; member of 3-position management team.
Assist with the development and maintenance of revenue generating operations.
Supervise Production staff.
Assist with the development, training, and adherence to policies and procedures (University, Union and departmental).
Assist with providing business analysis and review of process operations.
Leadership and Management: (60%)
Recommend procedures and processes for enhancing unit’s financial stability and overall operational efficiency.
Represent the overall unit to other administrators and outside agencies with general authority to make commitments on business and administrative policies and procedures.
Assist with the marketing of new services and ongoing services.
Responsible for customer service policies and procedures
Review staff requirements and assist with hiring new employees across the department.
Plan, support, and coordinate employee training needs and programs.
Maintain a positive attitude and promote positive interactions within the department.
Motivate colleagues to work hard and safely, with high quality standards.
Assist department personnel as necessary to achieve department goals.
Establish maintenance programs for all equipment, and oversee processes for monitoring completion and compliance.
Interview, hire, train, coach, discipline, direct work, monitor, and evaluate performance.
Maintain knowledge of employees’ job responsibilities and clearly identify expectations.
Maintain knowledge of appropriate employment rules as they apply to specific job classifications.
Plan and hold regular meetings with staff with regard to safety, operations, and planning.
Participate and coordinate job planning tasks for field projects.
Oversee and support field workers' tasks and time while they are at job site/shop.
Prioritize, assign, and oversee long-term and short-term tasks.
Other Responsibilities: (10%)
Manage all departmental transportation and vehicle issues.
Oversee building maintenance and support services for the unit.
Attend and participate in unit meetings, committee meetings, professional association meetings, and ongoing training.
Participate in special projects as assigned.
BA/BS degree and six years of relevant professional work experience.
Knowledge of operations management and efficiency methods to maintain inventory and labor cost controls.
Strong background in customer service.
Demonstrated ability to work on a team and demonstrated commitment to good client service standards.
Excellent communication skills.
Strong analytical and problem-solving abilities.
Computer experience to include Google Suite, Microsoft Suite, and incident/ticketing systems.
Knowledge and understanding of working with union contracts and employees (AFSCME, Teamsters, and Civil Service).
Internal Number: 330687
About University of Minnesota
The mission of Academic Support Resources (ASR) is to make a positive difference in students’ lives. ASR is committed to cultivating and sustaining an environment that is diverse, equitable, and inclusive. We are better able to serve and represent our University community by ensuring we value differences and individuality.
The knowledge, skills, and abilities of all ASR employees include job knowledge, communication, problem solving/analysis, development, leadership, teamwork, and customer service.
The Office of Classroom Management (OCM) directly supports high quality teaching and learning by faculty and students in University classrooms. OCM is the central point of contact, and single point of responsibility and accountability, for all general purpose classroom and study space issues. OCM is a national leader in the coordination and operation of classrooms, and is focused on the continual improvement of teaching and learning environments.