To advance the college's mission, vision, principles, values and strategic initiatives through continuous improvement decisions.
GENERAL JOB SUMMARY: Sells catering functions, manages site visits, creates sales contracts and assists with functions as necessary. Coordinates meeting space and guest room contracts for clients with guest room requirements falling within specific parameters. This position serves as a Mentor. The Mentor is responsible for supervising the learning experiences of students in all areas of the Hotel at Kirkwood Center and the Kirkwood Center for Hospitality Arts. UNIVERSAL CORE COMPETENCIES:
Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.
Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions.
Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment.
Perseverance- commitment to excellence even in the face of adversity or delay in achieving success.
Lead- regardless of title, through positive influence.
Regular and consistent attendance at work.
Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences.
Must maintain compliance with required training as designated by supervisor.
Direct the work of events personnel.
Explain policies and procedures for use of the Kirkwood Hotel and its facilities to clients and the general public.
Solicit, negotiate, secure and contract meeting space and lodging.
Adhere to event planning schedule, policies, and guidelines.
Confer with potential customers regarding equipment needs and advise clients on types of equipment to rent and/or purchase.
Calculate and provide clients all estimates of potential costs incurred in completing an event.
Prepare checklists of requirements for distribution and communicate all details to appropriate hotel personnel.
Contracting and arranging guest room blocks in conjuction with meeting room bookings
Ensure that setup of chairs, tables, stages, decorations or other equipment is in accordance with contract requirements and with safety standards and fire and health codes.
Make or arrange for last minute adjustments in room or equipment setup at the request of client.
Ensures facilities are open and secure before and after events.
Notify Catering Sales Manager, AV Technicians, and other departments, as needed, in a timely manner.
Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.
Review operational records and reports to project sales and determine profitability.
Prepare budgets and approve budget expenditures.
Direct and coordinate activities involving sales of banquets and hospitality services.
Monitor customer preferences to determine focus of sales efforts.
Adhere to approved event budget.
Write event reports noting attendance, times, and significant problems.
Instruct, as Adjunct Faculty, one course within the Hospitality Arts Program each academic year, as part of the staff-member's standard compensation package. Staff-members will also be permitted to instruct, as Adjunct faculty, a maximum of twice per academic year, at the request of the staff member and with the permission of both the Hotel General Manager and the Chair of the Hospitality Arts Program. Any such additional course taught will be compensated at prevailing rates for Adjunct Faculty, who are also full-time, exempt employees of the College.
Regular and consistent attendance at work.
Perform other related work duties as assigned.
MENTOR ESSENTIAL DUTIES/RESPONSIBILITIES:
Serve as professional role model.
Attend Mentor orientation prior to the practicum.
Assist students in achieving course objectives.
Coach and nurture students in performance of skills.
Document observations of performance & progress in timely fashion, utilizing forms provided.
Supervise students and provide feedback on performance, as required.
Evaluate and report student performance to the Hospitality Program faculty.
Complete evaluation tools in timely manner.
Serve as a resource for students: answer questions and provide guidance during the practicum.
Calculate student hours to ensure that the required hours for the practicum have been met.
Collaborate with Faculty.
Meet with Hospitality Program faculty to submit student evaluations and hours.
Ensure adherence to all regulatory requirements, including the health code.
Serve as Adjunct Faculty within the Hospitality Program a minimum of one per year, no more than once per semester.
Be able and willing to represent the College in the most positive manner with prospective, former and current students, clients, suppliers and the community we serve.
Knowledge of operating procedures of a hotel, large convention, or other public use facility.
Principles and practices of supervision.
Ability to direct and manage the work activities of multiple support staff groups and satisfy the contract requirements for multiple events occurring simultaneously.
Communicate in the English language by phone or two-way radio and in person in a one-to-one or group setting.
Draw and use graphic instructions such as maps, schedules, layouts, setup plans or other visual aids.
Set and maintain high standards of excellence regarding room set guidelines and consistent, superior food & beverage presentations.
Learn job-related material primarily through oral instruction and observation which takes place mainly in an on-the -job training setting.
Comprehend and make inferences from written material.
Produce written documents in the English language with clearly organized thoughts using proper sentence construction, punctuation, and grammar.
Review or check the work products of others to ensure conformance to standards.
Make basic arithmetic calculations (addition, subtraction, multiplication, division) rapidly and accurately, either manually or by using a calculator.
Remain in a standing position for extended periods of time.
Work cooperatively with other personnel, clients, and the general public.
Work safely without presenting a direct threat to self or others.
MENTOR PERFORMANCE EXPECTATIONS:
Treats students, faculty, college and professional staff equally in regards to gender, age, etc.
Familiar with and follow policies, procedures and protocols of the program, college, and facility.
Assumes responsibilities, is prompt and dependable in attendance, and effectively applies problem-solving skills.
Exhibits and models professional conduct form students at all times and in all settings.
Represents the program, college, and facility in a positive manner.
Maintains professional relationships with facility personnel and colleagues.
Maintains professional, objective relationship with students and all others.
Assists students in identifying strengths and areas for improvement.
Promotes belief in student's self-worth and self-awareness.
Acts as a facilitator of learning; discusses, questions, and oversees student learning.
Expresses high expectations of student performance concurrent with course objectives.
Submits paperwork and student evaluations in a timely manner.
Maintains regular communication with the faculty.
Expresses and demonstrates high standards of hospitality and service at all times.
Stays current with industry and educational trends.
The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.
Position involves sitting, walking, standing constantly (67-100%). Constant (67-100%) talking to or listening to persons over the phone or face to face. Constant (67-100%) reaching with hand/arms, lifting, dexterity, grasping, repetitive motions, and use of hands. This position requires lifting. The following physical conditions and hazards may be encountered while working in this position: Indoor environment.
High school diploma or the equivalent required.
Preference will be given to those candidates with a bachelor's degree in hospitality or business.
Must have a minimum of four years full-time experience in a related hospitality setting or the equivalent education and work experience.
Must have valid driver's license and own transportation.
Kirkwood Community College declares and affirms that it values and respects diversity and inclusion in all College-sponsored events, all employment practices, and all educational programs and activities. The College will not tolerate unlawful discrimination or harassment of persons on the basis of race, creed, color, sex, sexual orientation, gender identity, marital status, national origin, age, religion, or disability.
Anyone who has questions or complaints should contact the Vice President of Human Resources at Kirkwood Community College, 313 Kirkwood Hall, 6301 Kirkwood Blvd., SW, Cedar Rapids, IA 52404, or by phone to (319) 398-5572, or the Director of the Office for Civil Rights U.S. Department of Education, Citigroup Center, 500 W. Madison Street, Suite 1475, Chicago, IL 60661-7204, Telephone: (312) 730-1560, Fax: (312) 730-1576, Email: OCR.Chicago@ed.gov
At Kirkwood Community College, we are focused on success. Whether you are a prospective student or parent, an employer or simply someone who cares about the growth and vitality of eastern Iowa—you have an energetic, committed partner with us at Kirkwood. Since the mid-1960s our graduates have worked, raised families and prospered in this area. More than 70,000 of these grads have applied their academic degrees to work in a host of fields. Tens of thousands more have enjoyed life-enriching experiences through our Continuing Education programs. As our college has grown, so have the tools and facilities to meet the changing needs of our Creative Corridor. A key part of that growth in service is our network of regional centers. Kirkwood employees have long set the standard for innovative talent, visionary spirit and overall excellence in their work. Being part of Kirkwood means being part of a deep commitment to the success of every student, every day.
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