Position Title: IT Help Desk Coordinator (Nonexempt)
Reports to: Information Technology Manager
The Information Technology (IT) Help Desk Coordinator will assist the IT Manager with the maintenance of the Museum’s IT infrastructure, oversee application/PC support and assist the Media Specialist – Exhibits and Events as needed with audio/visual for the Museum. This person will be open to learning all the technology aspects of the Museum. A technical mind, along with intrapersonal skills and a willingness to learn are the most important qualities for the position.
Primary Job Function:
Utilize Jira Service Desk Software - Provide Level I support including PC troubleshooting, assistance of Museum software (Windows 10, MacOS, Citrix, Meraki, etc.) and end-user issues
Assist with the management of users and permissions via Active Directory
Support front of house including point of sale technology (Altru) and Audioguide equipment
Regulate telephony infrastructure
Assist with any other needs of IT Department including acting as a back up for Audio-Visual support for the Museum
Candidate should possess the following:
Bachelor’s degree or equivalent in a technical field.
Minimum of one year of experience in an information technology role.
Knowledge of PC trouble shooting and installation
Basic knowledge of server administration and networking
Proficiency in MS Office 2013 - 2016/ Office 365 a plus
Self-starter with excellent organization skills.
Availability to work evenings and weekends as needed.
Demonstrated ability to establish and maintain effective working relationships both internally and externally.
Physical Requirements: May need to climb up and down stairs; to bend, stoop, and lift or move materials and retrieve files; to pull/push, lift, and carry up to 50 pounds; and to reach both above and below shoulder height.
Interested applicants should email or fax a cover letter and resume to firstname.lastname@example.org or fax 847-967-4808.
Address correspondence to: Illinois Holocaust Museum and Education Center, 9603 Woods Drive, Skokie, IL 60077.
About Illinois Holocaust Museum & Education Center
Illinois Holocaust Museum & Education Center (IHMEC) uses the history and lessons of the Holocaust to transform the future - to equip students, educators and public visitors with knowledge, skills, and courage to take a stand for humanity. The Museum currently welcomes and touches the lives of more than 170,000 people of all ages, nationalities and cultural backgrounds each year. We empower them to become Upstanders for social justice, to speak out against intolerance and genocide, and to lead by example. We do this through cutting-edge exhibitions, innovative public programming, high-quality student and educator services, and partnerships with arts and cultural organizations, educational institutions, and law enforcement agencies.