Applications are invited for an AV Specialist to provide comprehensive tier 2-3 AV system support across the University. The Audio-Visual Specialist oversees system and device management, tier 2 troubleshooting and resolution, and liaising with vendors and integrators for tier 3 support and service. The Specialist leads equipment upgrades and installations for simple to complex AV system projects, and supervises a team of tier 1-2 CTS staff. The Specialist collaborates with IT Services, and researches instructional technology developments, proposing solutions to further enhance the University’s learning environment.
Some Typical Duties:
Oversees the University’s AV systems and equipment planning, operations and maintenance, including conference equipment, lecture capture equipment, digital signage, sound reinforcement, control systems and all presentation systems on campus.
Monitors and troubleshoots AV systems to ensure proper working condition and continuous service. Works with a number of remote monitoring tools for networked AV devices such as Crestron, Extron, Biamp, and Cisco. Runs reports, systems maintenance, and programming updates. Works collaboratively with IT Services on troubleshooting networked AV devices.
Schedules, coordinates, and oversees repair work and new equipment and system installations. Coordinates project details for CTS staff and internal service groups, AV integrators, service providers and contractors. Ensures projects are on time and within budget. Negotiates equipment warranties, service and repairs with manufacturers and service providers.
Provides day-to-day supervision of CTS staff. Ensures CTS staff are trained on AV equipment, and develops best practices for technical support requirements. Supports a safe working and learning environment by ensuring staff are aware of, and adhering to, safety regulations and procedures.
Occasionally provides tier 1 support, working with CTS and IT Services in responding with solutions, assistance and technical advice to CTS Help Desk tickets. Ensures that the University community receives repair progress updates, and provides seamless solutions to changes in repairs.
Manages and tracks CTS equipment inventory and supplies. Leads staff in regular inventory counts. Develops a database and library for equipment inventory, manuals and technical information. Maintains department’s database of CTS repairs by tracking and recording equipment repair work to assess equipment’s reliability. Recommends equipment replacements.
Researches instructional technology developments, and new AV equipment and systems, and discusses with the Manager, Collaborative Technologies + Media Resources. Tests point-to-point functionality of systems for completion and compliance.
Researches and drafts procedures and training resources for AV equipment, systems and access.
Works closely with the Manager, Collaborative Technologies + Media Resources on the annual capital request.
Participates in departmental meetings. May lead discussions on technical operations and support.
Supports the University’s Graduation Exhibition Show with the set-up, operation, and dismantling of multi-media equipment.
Bachelor’s degree in electrical engineering, or equivalent.
Minimum of 5 years of AV installation experience, including working knowledge of Creston/Biamp/Extron.
Or an equivalent combination of education and experience.
InfoComm CTS General Certification required.
Crestron Professional Installation Certification required.
Essentials of Crestron Programming preferred.
Biamp Systems Audio Training preferred.
Strong knowledge of AV technical theory.
Ability to accurately diagnose and resolve problems.
Ability to read and interpret electrical, architectural, and signal flow drawings and use electrical and low-voltage installation tools.
Advanced experience operating both current Mac & Windows operating systems.
Applied experience with IP networks.
Physical stamina and mobility to permit lifting, carrying, and moving heavy objects.
Ability to work both independently, and within a team.
Strong administrative skills, including knowledge of budget administration.
Strong supervisory skills.
Ability to build and maintain effective relationships within the Emily Carr community, and externally with contractors and vendors.
Excellent verbal and written English skills, with the ability to communicate clearly and professionally
Internal Number: SA022-2019
About Emily Carr University of Art and Design
Emily Carr University of Art + Design is a learning community devoted to excellence and innovation in visual arts, media arts, and design. Our vision is to be a worldwide centre of excellence in art, design, and media education and research.