The Desktop Support Technician provides advanced technical consulting and support services to staff in select university administrative offices. Support is also provided at several other locations, on and off-campus, either remotely or in-person.
This position provides advanced IT Desktop support, consulting, incident management, and service request fulfillment. As a member of the Desktop Support team, the Desktop Support Technician will be required to work in conjunction with not only the immediate team, but collaborate with other technical groups within Cornell Information Technologies (CIT) and across campus.
Services supported include a broad range of desktop and enterprise applications, network and desktop infrastructure, and mobile devices. Support is provided to end users via phone, chat, email, and/or in person. Solid customer service skills, advanced analytical/diagnostic abilities and excellent communication skills, both written and verbal, are essential to success in this position.
This position will be required to occasionally work outside standard university core work hours.
Bachelor's degree with a minimum 1 years experience or equivalent combination providing proficient desktop support in both Windows and Mac operating systems and their administration as well as iOS and Android support.
Working knowledge of active directory.
Strong customer service, interpersonal, relationship building skills. The ability to establish and maintain excellent rapport with individuals and/or departments that he/she supports critical.
Able to communicate effectively and professionally verbally and in writing to audiences at all levels of the organization.
Attention to detail and ability to document issues and problems thoroughly.
Self-motivated ability to develop in depth understanding of a broad range of enterprise IT services, applications and technologies.
Must demonstrate well-developed problem-solving abilities, analytical, reasoning and judgment skills.
Ability to work effectively with a team to resolve complex technical issues across broad range of technologies and applications.
Demonstrated ability to acquire and maintain a working knowledge of a wide range of applications/systems, in a highly dynamic environment is essential.
Must have and maintain a valid driver's license; may be required to operate a motor vehicle (your own vehicle or Cornell-owned) to travel to/from job sites.
Experience with Video Conferencing applications and AV equipment.
Experience with Remedy trouble ticketing system a plus.
Familiarity with Cornell's IT environment.
Experience with MS Office 365.
When applying through our system, please remember to attach your application materials (Resume/Cover Letter/CV) in either Microsoft Word or PDF format. In the Experience section of your application, use the 'Drop Files Here' box to manually drag document(s) into your application. For a more detailed description and instructions on how to apply online please click here as an external candidate or click here if you are an internal candidate. Please note: Cornell Employees must apply through the Internal Cornell Career site.
No Visa sponsorship is available for this position.
No relocation assistance is available for this position.
University Job Title:
IT Support Asst IV
Pay Rate Type:
Number of Openings:
If you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell.
Online Submission Guidelines:
Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by ‘dragging and dropping’ them into the dropbox or by using the ‘upload’ icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website.
If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Office of Workforce Policy and Labor Relations at voice (607) 255-6866, fax (607) 255-0298, or email at firstname.lastname@example.org.
Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also visit the office of Workforce Recruitment and Retention Monday - Friday between the hours of 8:30 a.m. – 4:30 p.m. to use a dedicated workstation to complete an online application.
Notice to Applicants:
Please read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.
Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.
Internal Number: WDR-00018337
About Cornell University
In 1865, Ezra Cornell founded an institution "where any person can find instruction in any study." From the beginning, all students were welcome, regardless of race, gender, ideology, or socioeconomic status. Today, we invite you to join our talented and diverse students and accessible faculty who, together, form a living and learning community unmatched in its breadth of opportunities.Cornell University's college, schools, and other academic units offer more than 4,000 courses, 70 undergraduate majors, 93 graduate fields of study, undergraduate and advanced degrees, and continuing education and outreach programs.