The Instructional Technical Support Specialist reports to the Director of Educational Technology and is responsible for designing, programming, integrating, troubleshooting and repairing advanced projection, control, sound and video recording systems in classrooms and venues across campus.
Serves as lead technician for integration, selection, operation and maintenance of campus projection, video, sound, IP video conferencing and AV systems.
Installs, troubleshoots and configures Crestron & Extron controlled systems.
Oversees design, hardware selection and integration of AV systems.
Explains maintenance needs, replacement schedule and equipment operation to college administrators, faculty, staff and students.
Provides peer to peer training within the department.
Explores new uses of technology, including but not limited to: HD systems, 4K content, content creation, wireless projection.
Collaborates with Classroom Technology support staff to carry out duties.
Documents developed solutions and maintains inventories.
Perform other duties as assigned.
High School Diploma
3 years of experience in the audio visual or related field
Increasing involvement in design, installation and maintenance of AV systems
Demonstrated proficiency in soldering
Demonstrated ability to troubleshoot electronic devices to the board level
Demonstrated strong written and verbal communication skills
Demonstrated thorough understanding of HD systems including transport level issues such as bandwidth, HDCP, EDID, IP streaming, XTP and transport protocols
Demonstrated understanding of computer hardware including : IP networking, display resolution, troubleshooting and video streaming
College or Technical school degree in related field or equivalent military training
Video engineering, sound system design and experience in the higher education industry a plus
Experience programming Crestron and digital audio systems such as Biamp, Dante and QSC
Infocom CTS, CTS-D CTS-I certification
Additional AV industry and/or AV manufacturers training certifications
Computer related certifications such as CCNA, COMPTIA A+ or Network +
Advanced training from Crestron, Syn Aud Con, EXTRON
Due to the volume of applications, applicants may not receive a reply from the College unless an applicant is selected for an interview. Review of applications will continue until positions are filled. Hiring is contingent upon eligibility to work in the United States and proof of eligibility will be contemporaneously required upon acceptance of an employment offer. Any resulting employment offers are contingent upon successful completion of a background investigation and credit check if applicable to the position, as determined by Georgia Gwinnett College in its sole discretion. Georgia Gwinnett College, a unit of the University System of Georgia, is an Affirmative Action/Equal Opportunity employer and does not discriminate on the basis of race, color, gender, national origin, age, sexual orientation, disability or religion. Georgia is an open records state.
Position may require local travel. Ability to lift and carry files and materials. Ability to move from one office to another office on campus. Adequate vision, hearing and manual dexterity to interact with people in person, on the phone and in writing. Must be able to perform the essential functions of the job, with or without reasonable accommodations.
About Georgia Gwinnett College
Founded in 2005, Georgia Gwinnett College (GGC) is one of 28 institutions within the University System of Georgia. GGC is a premier 21st century liberal arts institution accredited by the Southern Association of Colleges and Schools Commission on Colleges. Serving nearly 13,000 students, GGC’s innovative practices, caring culture, and extremely affordable tuition are changing the game in higher education and changing the future for students at all levels, of all ages, and from all walks of life. Gwinnett County (pop. 920,000+) is home to a variety of businesses, including organizations involved in health care, education and information technology.