The IT Professional II, under general direction, performs advanced troubleshooting, analysis, and problem-solving for unit-level support in multiple technical fields.
Required Education and Experience:
Bachelorâ™s degree in applicable field or equivalent combination of education and experience.
Three years of experience in systems administration, service delivery, or hardware/software installation and maintenance.
Required Licenses and Certifications:
Must have a State of Texas class âœCâ vehicle operatorâ™s license or ability to obtain within 30 days of employment.
Required Special Knowledge, Skills, and Abilities:
Knowledge of Microsoft Active Directory administration and Group Policy design and implementation.
Knowledge of server deployment and administration.
Knowledge and experience with VMWare cluster implementation.
Knowledge and experience with network infrastructure and TCPIP communications.
Must be able to work in a collaborative team environment. Ability to multi-task and work cooperatively with others.
Ability to converse with system users when needed.
Other Requirements or Other Factors:
Position requires participation in 24hr on call rotation for the CVM. Rotation consists of 1 week every 2+ months. Normal call load is 0-2 calls per week. Actual call load may vary.
Ability to lift or move light to medium loads.
Preferred Education and Experience:
Experience in Microsoft Server deployment and management.
Experience with Microsoft Active Directory and server management.
Experience in VMWare management and deployment.
VMWare cluster management, SRM, and Dell Storage experience.
Basic network device management and Cisco switch management experience.
Extensive VMWare experience.
Experience in Cisco switch management.
Preferred Licenses and Certifications:
System administration, Microsoft Certified Administrator, VMWare Certification 6.0 and 6.5, ITIL, CCNA, and MS Certifications.
Preferred Special Knowledge, Skills, and Abilities:
Knowledge of MCSE and MS AD management. Knowledge in management of system level Group Policies.
Administers Microsoft and Linux servers in the CVM AD tree. Troubleshoots issues with TAMU Exchange environment, to include traveling from the main office to other CVM managed offices. Develops Group Policies for CVM Workstation management. Monitors, configures, implements, and troubleshoots CVM infrastructure (routers, switches, APs, hubs, ports, cables). Utilizes management and network tools to aid in analysis of network traffic and problems (SNMP, TCPIP, et.al). Liaison to TAMU IT and other system groups for cable installations, network problems, IP sub-net management, and password management. Assigns and manages CVM VLANs with TAMU IT and IP address space through TAMU InfoBlox.
Works with CVM IT staff in the installation, support, and maintenance of VMWare server infrastructure. Management of storage arrays and system configurations for a 3000 user network. Supports system modifications for the CVM IT infrastructure.
Assists in the design, configuration, implementation, and troubleshooting of CVM infrastructure. Assists in Active Directory planning, modifications, enhancements, and upgrades, including group policies, direct access, and other Microsoft implementations for both hardware and software tools.
Maintains and implements various storage systems. Creates and deploys SAN volumes for system/user applications. Integrates CVM and TAMU storage initiatives. Maintains server infrastructure design and implementation leveraging internal systems, as well as TAMU IT and other cloud based providers. Management of CVM backup systems. Monitors backup and system hardware.
Works with CVM workstation support group on deployment of system updates, modifications, and deployment of new hardware/software. Implements and manages remote access and management tools.
Installs, tests, upgrades, maintains, and troubleshoots operating systems, Microsoft Server, ZenWorks, Anti-virus software, Media distribution, and other server based applications and backup software.
Manages connectivity to CVM and TAMU servers for video distribution. Provides support for Mediasite system and servers. Assists the CVM AV team in support, documentation, and management of AV systems.
User account management. Supports and analyzes network and TAMU NetID and Exchange IDs for faculty, staff, and veterinary students. Creates and maintains network/Exchange user groups.
Troubleshoots Wireless, VoIP, and Ethernet equipment within the CVM Complex.
Assists in the development of training materials for CVM faculty, staff, and students. Participates in mentoring, training, and development of other employees. Participates in committees/meetings dealing with network services technologies. Maintains systems documentation as IT systems change or are implemented. Participates in training and professional development activities.
Performs other duties as assigned.
Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.
Internal Number: R-017563
About Texas A&M University
Texas A&M University is dedicated to the discovery, development, communication, and application of knowledge in a wide range of academic and professional fields. Its mission of providing the highest quality undergraduate and graduate programs is inseparable from its mission of developing new understandings through research and creativity. It prepares students to assume roles in leadership, responsibility, and service to society. Texas A&M assumes as its historic trust the maintenance of freedom of inquiry and an intellectual environment nurturing the human mind and spirit. It welcomes and seeks to serve persons of all racial, ethnic, and geographic groups, women and men alike, as it addresses the needs of an increasingly diverse population and a global economy. In the twenty-first century, Texas A&M University seeks to assume a place of preeminence among public universities while respecting its history and traditions.