JOB SUMMARY: The purpose of the AV Field Lead is to manage the successful implementation of simple and complex AV related projects from the initial point of sale through punch list resolution; to communicate field issues to the team lead and Design Engineer as applicable; and to understand and apply all aspects of the AV processes within the dealership.
ESSENTIAL JOB RESPONSIBILITIES: The AV Field Lead is responsible for the following results: Work with installation teams including installers, service technicians, and contractors to ensure quality installations and deliveries on a daily basis. Assist with project management services and assess field site readiness on all projects. Must be able to manage AV installers in the field to insure timely and accurate completion of job. Must be knowledgeable in all phases of AV integration, capable of working independently. Must be able to effectively interface with client and other trades.
• Perform on-site and in-shop installation work • Communicate installation progress to Sales Executive and Design Engineer • Coordinate all install punch list items • Participate in meetings to provide training and feedback to installers and the director of the business unit. • Assist with parts requisitions • Planning, directing, and coordinating activities of the project (including project schedules, order phasing, product shipping and delivery, and installation) to ensure goals or objectives of the project are accomplished within prescribed time frame, within the budgeted parameters, and within the defined AV policies and procedures • Generating quotes for labor, materials, and project management and installation services to assist the sales team in responding to bids • Ensuring the quality and accuracy of each project by reviewing the job order for job stoppers, the installation job packets, the punch list completion relating to product and services, the project paperwork signoff • Ensuring service delivery by performing site inspections and walkthroughs to verify critical information and review project progress, including pre-installation site walkthrough with the general contractor, pre-punch walkthrough with installation team, and punch walkthrough with the client • Monitoring profitability of a project by tracking and managing labor and project management hours of each project • Entering all project management time into the accounting system to track costable goal. • Facilitating and attending necessary internal and external meetings and preparing necessary status reports to ensure project tasks are being completed in a timely fashion • Initiating, establishing, and maintaining business relationships with all key stakeholders of the project whether internal or external to the company • Working directly with the client regarding changes to the project scope, assessment of possible constraints and identification of new service opportunities • Contributing to a team effort by accomplishing related results or projects as needed, including assisting with performance reviews for other departments
About Workplace Resrouce
Workplace Resource is your total, on-purpose partner for meaningful environments.
We put you first by creating an environment that responds to your needs with our knowledge, resources, and service. The result is an experience like no other.
Environments created for your success.
Before it’s about the workspace, it’s about the work faces — the people who inhabit and energize that office. We turn square footage into well-rounded environments that propel people and inspire full-circle collaboration. The big picture becomes clear; we put the ideal frame around it and hang it perfectly for all to enjoy.
As the region’s only Herman Miller Certified dealer, excellence is at our core. And as we’ve evolved to offer more, we’ve applied design thinking to everything we do. Our people are passionate, our process is proven, and we consistently keep raising the bar.
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