Administrative/Clerical/Customer Service, Audiovisual Industry, Information Technology
Reporting to the Associate Director, the Student Center Operations Supervisor provides overall management of performance and event's technical needs for the Student Center, Community Arts Auditorium, St. Andrews Hall and all other Student Center locations reserved by the Student Center. Works closely with the Associate Director of Operations and the Operations Supervisor (Late Night/Personnel) to assist with the overall operation of the Student Center and all Student Center reserved locations. Provides supervision to Audio/Visual Technicians and student assistants.
In addition to managing a recently renovated multi-purpose facility, the Student Center plans and executes around 13,000 events per year, serving the diverse student population of Wayne State and the dynamic Detroit community.
Essential Functions (Essential functions are the primary duties/major job responsibilities that an employee must be able to perform, with or without reasonable accommodation. The essential functions are listed in order of importance.)
Manages and maintains all performance and event technical components of the Student Center, Community Arts, St. Andrews Hall and other locations reserved by the Student Center.
Supervises the professional Audio/Visual Technicians. Jointly supervises more than 30 student and temporary employees. Responsible for staff hiring, monitoring work activities, providing training and feedback, managing scheduling and setting expectations to utilize their abilities to fullest extent.
Meets with clients regarding their technical needs and coordinates all walkthroughs of space prior to events. Provides day of support technical needs to clients and/or coordinates student staff that work the event.
Works closely with the Student Center Reservations/Information Center staff to help contribute to the overall management of the Student Center. Provides feedback on the reservation process and assist with setting policies and procedures for the operations and reservations staff to effectively operate the building and provide better customer service.
Oversees all aspects of the Student Center digital signage, digital directories and touch screen room signage.
Assists in the development and implementation of Student Center policies and procedures. Participates with establishing departmental strategic plans, goals and objectives. Monitors work activities and resources to make sure established goals and objectives are achieved.
Assists and participates in special projects.
Education Bachelor's degree in communications, technology or related field or equivalent combination of education and experience. Master's degree preferred. Additional Education Information: Coursework in technology, communications, higher education, student affairs counseling, or similar disciplines
Experience Minimum 3 years of related job experience. Preference for related experience in event technology, higher education, and management.
Knowledge, Skills and Abilities TECHNOLOGY SKILLS - Demonstrated proficiency with performance and event technology including sound systems, visual displays and lighting.
TEAMWORK SKILLS - Excellent organization, management, communication and human relations skills. Can work with events involving multiple parties. Able to deal with frequent change, delays or unexpected events.
ORGANIZATIONAL LEADERSHIP: Must have a willingness to make decisions, exhibiting sound and accurate judgment. Demonstrated ability to motivate staff members.
SUPERVISORY SKILLS: Ability to delegate work, set clear direction and manage workflow. Ability to train, develop, assess and offer feedback to staff members. Ability to foster teamwork among staff members.
COMMUNICATIONS - Effective, professional interpersonal skills and ability to present information to a diverse client base.
CUSTOMER SERVICE SKILLS - Responds promptly to customer requests for service and assistance. Practices follow-up to ensure customer needs are met.
INITIATIVE - Takes independent action. Demonstrates persistence and overcomes obstacles. Can set daily priorities on workflow and do problem solving in a timely manner. Volunteers readily.
ANALYTICAL SKILLS - Ability to compare, contrast and quality check work and keen attention to detail. Can read and interpret information as it pertains to policies and procedures.Can read and und
Internal Number: 044185
About Wayne State University
Located in the heart of Midtown Detroit, MI, Wayne State is a premier public research university. Joining the staff at Wayne State University provides the opportunity for career growth and personal fulfillment. Our outstanding employee benefits package offers a generous tuition assistance package that will allow you to complete or further your education while making a significant contribution to higher education and the city of Detroit.