Knowledge, Skills and Abilities Required: - Current integrated room technology software/hardware applications in use in the division.
- Current mobile device management practices/techniques (B.Y.O.D.)
- Current video conferencing standards
- Effective troubleshooting techniques.
- Capabilities and limitations of current software, hardware and audio/video systems
- Basic and routine audio/video switching systems.
- Basic and routine audio/video protocols and topologies.
- Current physical data plant installation standards and techniques.
- Troubleshoot and resolve basic, routine and intricate audio/video operations, common software problems and network connectivity problems.
- Install, maintain, and configure basic and routine software, hardware and peripherals.
- Read and comprehend technical information relating to proprietary software, hardware, peripherals, and video or teleconferencing hardware.
- Communicate basic and routine technical information clearly and concisely both written and orally.
- Effectively counsel a wide customer base on integrated room technologies information requests, services, needs, upgrades, enhancements, and new products.
- Keep accurate and detailed records and perform associated data analysis.
- Meet demanding timelines.
- Research industry trends and technology developments and provide recommendations.
- Troubleshoot and resolve basic and routine computer operations, common software problems and network connectivity problems.
- Install, maintain, and configure basic and routine software, hardware and peripherals.
- Read and comprehend technical information relating to proprietary software, hardware, peripherals, and computer or telecommunications hardware.
- Communicate basic and routine technical information clearly and concisely both written and orally.
- Establish effective working relationships with users, operators, programmers, vendors, and supervisors.
- Keep accurate and detailed records and perform associated data analysis.
- Meet demanding time-lines.
- Research industry trends and technology developments and provide recommendations.
- Current computer and telecommunication technologies.
- Current operating system technologies.
- Current Office application and end user functions.
- Operation of popular software packages, utility programs, and service aids.
- Effective troubleshooting techniques.
- Experience with Smartboard / E-Beam & A\V systems.
- Capabilities and limitations of current software, hardware and telecommunication systems.
- Computer security systems, password, and file protection protocol.
- Basic and routine LAN systems.
- Basic and routine network protocols and topologies.
- Current physical data plant installation standards and techniques
Working Conditions/Physical Requirements: - May require being on call 24 hours per day.
- May require after hours, weekend and holiday work
- May travel occasionally to conferences, workshops, or outreach areas for professional development.
- Travel from location to location.
- Associate of Science or Applied Science in a technology related field or equivalent experience
- Three years supporting users in a large-scale environment
- Two years’ experience supporting room-integrated audio/visual devices and setups
- Two years of integrated room technologies systems installation, repair and maintenance
Apply online at: https://jobs.sheridan.edu |
