College/Division: Division of Information Technology
Department: DOIT Media Services
Advertised Salary Range: $39,960
Advertised Job Summary:
The Service Delivery Manager is responsible for monitoring, processing, and routing all incidents, requests, demand, idea, and survey responses for all customer items for Collaborative Technologies and Academic Support (CTAS) and coordinates the unit's work through ServiceNow. Typically such matters pertain to classroom audio-visual equipment functionality/breakage, AV design, integration, and engineering, and video and audio production. Gains expert knowledge and skill with ServiceNow as the Division of Information Technology's service platform.
Advertised Minimum Qualifications :
Bachelor’s degree in Information Technology Systems or related field and 2 years related work experience or high school diploma and 6 years related work experience; or equivalency.
Full/Part Time: Full Time
Internal Number: 47597
About The University of South Carolina
The University of South Carolina System is comprised of the state’s flagship university in Columbia (founded in 1801 and currently one of the top 50 “Best Colleges” according to U.S. News and World Report), three regional comprehensive universities (USC Aiken, USC Beaufort and USC Upstate), and Palmetto College consisting of four two-year campuses (USC Lancaster, USC Salkehatchie, USC Sumter, USC Union and Fort Jackson/Extended University). Together, the USC System institutions offer more than 450 degree programs on campus and online and are uniquely positioned to meet the state’s educational, cultural, health and research needs. The System employs nearly 14,000 people who work daily to improve the lives of students, fellow South Carolinians and the world. Our diverse engaged faculty and staff enjoy a dynamic and intellectually stimulating work environment.