The IT Support Specialist helps to oversee the local technology infrastructure to ensure seamless delivery of administrative systems across the east coast of the division (Boston, Charlotte and Toronto). This role will provide technology support (in-person, electronically, or by phone), training, and consultation to faculty, staff, students, and partners at Northeastern, including computer, audiovisual, mobility, telephony, network connectivity, and various software applications.
Working with the Director of Administration and the Regional Campus Business Analyst, the IT Support Specialist will provide troubleshooting and new technology implementations, perform technology upgrades, and maintain and track tech inventory.
The IT Support Specialist assists in managing technology equipment and resources. In addition to individual technology, the position also manages cellphones, meeting room AV equipment, printers, copiers, and digital signage.
The IT Support Specialist must be adept and passionate about learning new technologies and services. They must be passionate about supporting customers. To ensure that essential services are provided to the university community, the IT Support Specialist may be required to work outside his/her regular working hours and on some university holidays. Some travel will be required.
The ideal candidate will hold a Bachelor's degree in Computer Science or a related area and possess 2 – 4 years of experience. Experience supporting connectivity, AV, personal computers, OS X and Windows desktops and laptops in an enterprise environment. Experience with supporting software such as Sharepoint, and Microsoft Outlook and other Microsoft applications as well as a portfolio of software applications for both personal productivity and collaboration. Experince providing support to remote or regional offices are a plus. Familiarity with Polycom videoconferencing system, ITIL, Mac, and Microsoft product certifications are a plus. Occasional travel may be required.
A passion for providing an end user self-help experience is required. The position requires a logical and structured approach to troubleshooting and decision making with an emphasis on superior customer service. Familiarity with service desk applications and/or incident management environments desired. Excellent interpersonal, communication, and organizational skills are required.
Requisition Number: STFR005127
Internal Number: 58842
About Northeastern University
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs, our signature cooperative education program, as well as student research, service learning, and global learning build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.