The Event Technical Support and Media Production Service Manager works within the Integrated Audio & Video Engineering department, a team of audio-visual engineers, service owners, technicians, and media producers. This team supports audio-visual applications, infrastructure, and services across the university including the Event Technical Support & Media Production (ETSMP) service, CUView Digital Signage, AV Consulting, Zoom, Kaltura video streaming, and Skype for Business.
In addition to IT service management (ITSM) responsibilities, the service manager engineers audio-visual distribution solutions for events, provides consultative services to campus customers, provides audio-visual support for some executive offices and meeting spaces, and coordinates technology support for Graduation Weekend, Reunions, New Student Convocation, Trustee Council Annual Meeting, the Winter Recognition Ceremony, and other special events such as inaugurations or dignitary visits.
Key responsibilities of the position include:
Technology coordination and consultation for University events.
Service Manager for the Event Technical Support and Media Production (ETSMP) service.
System design and implementation for event support.
Audio-visual support for executive offices and meeting rooms.
Bachelor's degree or equivalent combination of education and formal training with a minimum three to five years of experience in event support and video streaming is required. Experience designing and field implementation of complex audio-visual signal distribution systems used for video streaming, broadcast, web conferencing, and local presentation is required.
A demonstrated ability to communicate and coordinate effectively within an enterprise IT organization is required.
A demonstrated ability to manage multiple simultaneous priorities, strong customer service drive, and excellent written and verbal communication skills are required.
Availability for pre-scheduled evening and weekend events is required.
Experience with enterprise network topologies, DNS and DHCP is required.
Experience with high profile event support is required.
Knowledge of overall enterprise IT service portfolio is preferred.
Experience with media production, Adobe Creative Suite, microphone technique, sound reinforcement, videography, shot composition, remote pan, tilt, zoom (PTZ) cameras, hard camera operations, and video editing is preferred.
Avixa CTS certification is preferred.
Demonstrated experience with live streaming applications such as Live Stream is preferred.
Demonstrated experience with web conferencing applications such as Zoom is preferred.
Experience with PowerPoint and Mac and Windows OS's is preferred. Experience with firewall management is preferred.
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No Visa sponsorship is available for this position.
No relocation assistance is available for this position.
Background check will be required.
University Job Title:
Instructional Tech Spec III
Pay Rate Type:
Number of Openings:
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