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Department: 139001 - Friday Institute
Location: Raleigh, NC
Essential Job Duties:
The successful candidate will manage all audiovisual equipment and systems plus provide general desktop technical support at the Friday Institute. This will include, but is not limited to:
-Provides timely first-level desktop support across the FI. Escalates issues to the IT Support specialist as needed. -Coordinates with the FI Events Team to determine AV and IT needs for events -Set up and operate audiovisual equipment in conjunction with meetings, events, conference, audio or video recording sessions, conference calls, and photo shoots. -Provides just-in-time AV and IT support for major events. -Conduct a daily walk-throughs to ensure all equipment is set up for the day, and that all inactive equipment is shut down for the evening. -Provide routine maintenance for all AV and IT equipment for operation, including projectors and displays, video and audio conferencing units, microphones, video cameras, still cameras, printers, digital signage systems. -Conduct minor repairs of equipment such as changing bulbs in projectors, batteries in microphones, and replacing faulty or damaged cables. -Responsible for maintenance of AV and IT equipment in all event spaces and conference rooms, including testing and minor repairs, cable management, and ensuring usability. -Develop clear, non-technical instructions for basic use of AV and IT equipment and conduct trainings for FI staff as needed. -Recommends purchases for equipment updates, maintenance, and repair as needed. -Support the maintenance of an accurate and current inventory system. -Prints posters for FI staff as needed. -Assists in setup of workstations for new users and new desktop computers for existing users as needed..
- Daily walk through of facilities each morning to ensure equipment is set up for the day.
- Assist Events Manager as needed.
High school diploma or equivalency and one year of experience in the field of technology related to the area of assignment; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
- Customer service mindset, and experience working with people from multiple backgrounds and perspectives.
- Experience with setup and basic operation of video cameras, wireless projection systems, and sound systems
- Technical support experience with Mac OS and Windows 10 operating systems
- Technical support experience with iOS
- Experience troubleshooting both hardware and software issues
- Experience with Lenovo, Dell, and Apple Hardware
- Familiarity with Google Suite
- Experience supporting printers in a large network environment
- Bachelor’s degree
- At least 2 years of IT and AV experience
- Knowledge of basic administration and operation of Crestron display control systems and panels
- Working knowledge of Active Directory Group Policies
- Working knowledge of JAMF mobile device management solution
- Working knowledge of the Linux operating system
- Experience with Photoshop and PowerPoint
Required license or certification:
Position Number: 00105054
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.
Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree verified at www.wes.org. Degree must be obtained prior to start date.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
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