Job Summary: Bogen’s Design Services - Application Engineer, is responsible for designing custom paging systems based on specific customer specifications. This position interfaces with internal Bogen departments, dealers, distributors, and end users. Your goal will be to deliver an industry leading, best-in-class experience to our customers. If you enjoy the challenge of being part of the latest in IP networked audio & communications technologies, we'd love to talk to you! Bring us your passion, your experience, and best practices in solution designs, and together we’ll work to not just satisfy, but delight our customers.
Essential Job Functions:
Design custom paging and audio solutions using Bogen’s products and solution software, based on customer specific requirements
Enter customer’s request into Salesforce and track until design completion
Work with other departments to complete customer’s request and provide necessary information as needed
Identify existing Bogen solutions that would be required for the design and that can interface with customer provided systems
Provide a complete design package that includes; floor plan speaker placement, BOM (Bill of Materials) and connectivity drawing
Provide technical, troubleshooting, and installation support to customers, and sales teams as needed
Ensure that all information is captured in Salesforce and that project information is updated and accurately entered and completed
Ability to effectively communicate with customers and others in a technical support role.
Measures of Performance:
Effectiveness and Efficiency Metrics
Resolution in one contact
Design Service: turnaround time, conversion rate, repeat customers
Contribution to the overall Bogen customer experience.
Quality of oral and written communications.
Must be customer oriented, skilled in teamwork and collaboration, and be adaptable and innovative.
Strong verbal, presentation, and written communication skills.
Experience with PBX, call center and other telephony systems (including FXO, FXS, PRI, etc.).
Knowledge and experience in unified communications using IP telephony platforms with VoIP, SIP, SIP Trunks, Multicast, RTP, ICE, STUN and TURN.
Working knowledge of Routing Protocols: BGP, VPLS, OSPF, MPLS, and ISIS very helpful.
Proficient in MS Office 365, including Project
Ability to work independently with minimal supervision
Ability to manage multiple tasks on time, including ticket administration, communications, and follow up activities
Ability to learn in an ‘on-the-job’ training environment.
Desired Knowledge, Skills, Experience and Education Requirements:
The ideal candidate would have strong hands on experience in an integration environment and would be familiar with network implementation, audio and paging system design, speaker wiring and speaker layout and placement.
Proficient in AutoCAD, Visio, and Adobe Acrobat Pro.
Excellent people, analytical, and problem solving skills.
A minimum of 2-years of experience in design
BS in Engineering or related discipline preferred
Internal Number: DSFL0001
About Bogen Communications, Inc.
Bogen Communications International, Inc., based in Ramsey, New Jersey and in Munich, Germany, develops, manufactures, and markets telecommunications peripherals and sound processing equipment. Bogen sells product to commercial, industrial, professional, and institutional customers worldwide. Bogen was founded more than 75 years ago. Visit us at www.bogen.com.