B-Line Medical makes software that helps healthcare professionals and educators improve the delivery of healthcare. Focused on the capture, debriefing, and assessment of medical training and clinical events, B?Line Medical specializes in the delivery of robust, yet easy-to-use web-based solutions. Our software has helped over 500 top hospitals, medical schools, and nursing programs in 18 countries operate and manage their training and QI programs more effectively.
Our Mission Statement is to provide healthcare educators and clinicians with innovative video-driven solutions to effect real and immediate improvement in the delivery of care.
B-Line Medical is seeking an experienced Director of Audio Visual Services who will work as part of the Client Services department translating customer needs into solutions. Our candidate is responsible for managing the day to day team operations for the A/V services and installations we provide. This person will focus on streamlining and scaling a key growth area of the company to meet the market’s needs.
What you will be doing:
Oversees team operational direction in the successful delivery of turnkey installations and consulting services
Creates, maintains, and updates key documentation such as contracts, statement of works, installation scopes, A/V packages, support documentation
Assesses packages and services to ensure they are cost-effective, scalable, and profitable
Develops effective team processes and documentation for continuous improvement in efficiency and execution of deliverables
Manages team budget and controls expenses effectively within annual budget set
Proven ability to develop solutions and make business decisions if/when an escalated client issue arises
Builds strong, positive relationships with key management in Sales, Project Management, Implementation, and Product Management
Develops design proposals, budgetary estimates, functional diagrams, floor plans, RCPs, and other design documents until customer acceptance
Ability to lead on-site integrators and contractors to A/V install completion
Ability to travel both domestically and internationally to customer sites up to 50% for site surveys, consulting services, commissioning of A/V systems, and support
Leads and manages third-party vendor communication on behalf of the department
Develops professional competencies, personal development and monitor optimization of all team members with various skills sets
Instills our “customers first” core value throughout the team
What we are looking for:
Passionate about the A/V industry and technology
5 years of management or supervisory experience
5-10 years of experience in AV engineering
A/V related certificates – CTS, CTS-D, CTS-I
Experience with Crestron and other AMX control systems
Experience with Symetrix and other DSP systems
Experience with AutoCAD and WireCAD
Experience with D-Tools
Thorough understanding of the construction process and MEP documentation
Strong analytical, organizational, and presentation skills with excellent detail
Top level analytical/creative problem-solving skills
Ability to work independently and make key decisions
Superior customer service skills
Proven ability to work effectively with tight deadlines in a fast-paced environment
High tolerance for pressure-filled environments
Must be able to adjust to changing priorities and interruptions
Ability to work flexible hours as required
Ability to lift approximately 20-30 lbs
Must be able to maintain a can-do spirit and consistently demonstrate a positive attitude toward the work, fellow employees, and customers
Exemplifies all company core
Telecommuting is allowed.
About B-Line Medical
B?Line Medical makes software that helps healthcare professionals and educators improve the delivery of healthcare. Focused on the capture, debriefing, and assessment of medical training and clinical events, B?Line Medical specializes in the delivery of robust, yet easy-to-use web-based solutions. Our software has helped over 350 top hospitals, medical schools, and nursing programs in 17 countries operate and manage their training and QI programs more effectively. MISSION STATEMENTTo enhance medical simulation training and improve patient safety by providing the best tools for data capture, visualization, and analysis.