Support Analysts Levels II & III, Miami University, Oxford, OH
February 7, 2018
46000.00 - 56000.00
Full Time - Experienced
2 Year Degree
If you are looking to start a new career, Miami University has the job for you. We offer a welcoming workplace, excellent benefits, and the opportunity to grow. Miami University currently has multiple openings for Support Analyst, demonstrative various levels of qualifications and experience.
Support Analyst II or III
Provide support to clients in their use of technology. Functions as a support resource and assist other support staff, providing ongoing guidance to the client and support team. Troubleshoot and solve technical issues related to the designated environment. Document resources used, steps taken toward resolution, solutions, and work to provide excellent service and initiatives.
Note: The job description covers both computer support and audiovisual skillsets. We are looking for candidates with more audiovisual skillsets for these two positions.
Support Analyst II requires Associate Degree earned by the date of hire and 2+ years of relevant experience.
Support Analyst III requires Associate Degree earned by the date of hire and 4+ years of relevant experience.
Any equivalent combination of education and/or experience providing the knowledge/skills/abilities listed above may be substituted. Experience in the knowledge/skills/abilities may be earned concurrently.
Visa support is not available for appointment to either level of these positions.
To see a detailed job description, listing specific duties and qualifications specific to each Support Analyst Level and to apply, please visit: http://www.miamioh.edu/jobs.
Miami University, an equal opportunity/affirmative action employer with smoke and tobacco free campuses, is committed to a multicultural environment and strongly encourages applicants from minorities, females, veterans and individuals with disabilities. Miami's Annual Security and Fire Safety report with information on campus crime, fires, and safety may be found at: Campus Safety Annual Report. Hard copy available upon request. Employment will require a criminal background check according to University guidelines. If you would like to request an ADA accommodation for an part of the application and/or interview process, please contact: Miami University's Human Resources Department (HR) at 513-529-2027 or by email at Human Resources. If you are hired by Miami University, you may also request and ADA accommodation by contacting HR. For more information about employment at Miami, the excellent benefit package and the Miami surrounding communities, please visit Office of Equity and Equal Opportunity.
Additional Salary Information: Salary will be based on experience and certifications.
About Miami University
IT Services: Delivering vision and technology services that transform Miami today and tomorrow. IT Services supports and transforms Miami university by providing innovative, reliable and secure technology services for all facets of the University, including teaching, learning, research, student life, and administration.