Administrative/Clerical/Customer Service, Audiovisual Industry
4 Year Degree
Summary of Position:
The Oceania Program Coordinator will serve as AVIXA’s primary customer service contact and administrative support for the Australia and New Zealand Operations. Working primarily from their home or other remote office, the Coordinator will assist customers by telephone, email or web-conferencing.
Major Duties & Responsibilities include the following. Other duties may be assigned.
Provide customer service support by telephone and email to customers and potential customers within the region.
Provide general administrative support to the Oceania team.
Provide support for regional events and programs by making telephone calls, preparing materials for guests, sending informative emails.
Be part of the team representing AVIXA at tradeshow booths and other events in or out of the region as assigned.
Provide ongoing feedback to the team regarding industry market information, member needs and other issues relevant to the region that the Program Coordinator discovers while performing their duties.
Work with AVIXA’s Association Management System (CRM) to create, update and verify membership records in a systematic manner.
Prepare and send invoices as required for activities within the region.
Promote AVIXA educational and certification participation to members and non-members during normal business activities.
Work with supervisor to develop annual and programmatic budgets in a timely manner.
Coordinating with the Regional Program Manager, enter and respond to data in Basecamp as needed for tracking events, shows and conferences
Assist Program Manager to provide inputs to marketing team as needed
Provide/track data for timely inputs to International calendar
Provide reports on activities as requested
Provide timely feedback and suggestions for improvement on operational issues
Study, develop and continually improve related job skills.
Favorably represent AVIXA to the membership and the broader audiovisual community.
No supervisory responsibilities.
This description describes the general duties and responsibilities of the position. It is not a complete list of duties and the employee may be required to take on additional duties and responsibilities as required by the needs of the association.
EEO Policy Statement: It is the policy of AVIXA to provide equal employment opportunities to all qualified persons, and to recruit, hire, train, promote, and compensate persons in all jobs without regard to race, color, religion, sex, national origin, disability or sexual orientation.”
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor’s degree or equivalent experience.
A minimum of 3 years’ experience in customer service related field is required.
No certifications are required for this position.
Must have well developed skills in Microsoft Office applications including Outlook, Word, Excel and PowerPoint. Should have experience with connecting a computer to the Internet from remote locations. Familiarity with BaseCamp or other project management software a plus.
Must be able to communicate clearly and professionally in English (both written and oral). Must be aware of and sensitive to the various language and cultural variables globally and how this might affect the efforts of AVIXA. Additional language skills are a plus.
The individual must be capable of traveling by air for extended periods of time. Travel could consume up to 20% of a typical year. The individual must feel comfortable dealing with international travel, currency exchange and navigation in multiple countries.
AVIXA is the international trade association of the professional audiovisual and information communications industries. Established in 1939, AVIXA has over 5,000 members, including manufacturers, systems integrators, dealers and distributors, independent consultants, programmers, rental and staging companies, end-users and multimedia professionals from more than 70 countries. AVIXA is the leading resource for AV market research and news. Its training and education programs, along with its separately administered Certified Technology Specialist (CTS®) and corporately administered Certified Audiovisual Solutions Provider (CAVSP®) company credentials set a standard of excellence for AV professionals. Additional information is available at www.avixa.org