Job Summary: Successful candidates will have the opportunity to work closely both within the Certification team and cross-departmentally with other teams within AVIXA, as well as volunteers from around the world as we continue to grow our global industry certification.
They will provide customer service assistance for application processing and inquiries regarding candidate eligibility, testing, certification and renewal, and serve as internal experts in those areas for other teams. They will also coordinate activities related to certificate processing and mailing, assist with the management of renewal programs, and assist with coordinating meeting needs and logistics for multiple volunteer committees.
Provide effective and professional communications and services to stakeholders
Successfully obtain Pearson VUE Certified Test Administrator certification
Effectively assist with program growth needs
Provide courteous informed information in response to stakeholder’s calls, emails and faxes.
Processing of certification exam, renewal, and continuing education provider applications.
Process application-related payments as required.
Processing and mailing certificate packages and maintaining adequate inventory of certification materials.
Assist with maintaining online listing/calendar of renewal programs.
Coordinate meeting needs and logistics for multiple certification volunteer committees as assigned.
Maintain periodic schedule of review of the AVIXA certification website.
Pull database reports and maintain records as required.
Assist with auditing of applications & surveillance program requirements.
Assist Certification Manager with mobile testing events
Cross train with other certification staff as a team.
Maintain detailed and accurate electronic and hard copy records as assigned
Assist in data entry as required.
Other duties as may be assigned.
Position is FLSA Non-Exempt
Qualifications & Skills:
Associate’s degree, additional business or college level degree or a minimum of 2 years responsible office experience preferably including certification programs
Excellent customer service experience and ability to deal with difficult people
Excellent time management and prioritization skills
Ability to maintain a consistent, high level of attention to detail and accuracy
Comfortable working with members, volunteers, and remote employees via electronic means such as Skype, Webex, and email
Well-developed verbal, listening, and written communication skills
Ability to work as a team and cross train
Computer literacy; proficient in Microsoft Word, Excel, and Outlook
Ability to lift 50 lbs
Second language would be a plus
AVIXA is the international trade association of the professional audiovisual and information communications industries. Established in 1939, AVIXA has over 5,000 members, including manufacturers, systems integrators, dealers and distributors, independent consultants, programmers, rental and staging companies, end-users and multimedia professionals from more than 70 countries. AVIXA is the leading resource for AV market research and news. Its training and education programs, along with its separately administered Certified Technology Specialist (CTS®) and corporately administered Certified Audiovisual Solutions Provider (CAVSP®) company credentials set a standard of excellence for AV professionals. Additional information is available at www.avixa.org